How Online Conversational Marketing Can Boost Your Brand

In the ever-evolving world of digital marketing, it’s important to stay on top of the latest trends and advancements so that you connect with your customers in personal ways. These days, traditional cold calls and more direct marketing approaches are becoming less and less popular. Recent trends have discovered that only 43 percent of people will answer a cold call.

With old trends fading into the background, you can find new and exciting ways to connect with your potential customers. One effective way is to invest in direct online conversational marketing through artificial intelligence or with team members responsible for managing an online chat room on your website. Whether you decide to implement simple or complex conversational marketing strategies, here are three major benefits of adopting this new trend into your marketing strategy.


It Can Quickly Spread Brand Awareness


When it comes to digital marketing, trying to start a conversation with many individuals and potential customers at once is not as effective as it used to be. Our audiences are growing and changing. Many customers now want to form a real connection with the brand they are deciding to do business with.

With conversational marketing, you can foster real relationships with your customers that visit your website. With basic chat room technology, you can quickly introduce yourself and initiate a conversation with a potential customer who has found your website. And with chatbot user flows, you can quickly start to connect with multiple customers at once while still providing them with a one-on-one connection. As you build more lasting relationships with your customers, you can begin to spread brand awareness in real-time. Although this type of direct approach can require a little extra effort, the relationships you build with your customers will be solid ones.

And with your customer’s consent, you can then highlight these conversations in your marketing advertisements to highlight your personality and fun-loving attitude. You can create a great marketing campaign that highlights your brand’s new implementation of conversational marketing and immediate customer engagement. With these conversational marketing strategies, you can create a brand that stands out from the rest with your commitment to engaging your customers in a more personal way.


It Can Accommodate Your Customer’s Needs


It’s important to meet your customer’s needs as you work to promote your brand through a variety of facets. Recent conversational marketing stats have shown that 79 percent of customers are more than willing to use a messaging customer service app when visiting a website. With this in mind, 82 percent of customers say an immediate response is very important. However, as of 2020, only 36 percent of businesses in the United States use a chatbot on their website. With such an untapped market, implementing a chatbot feature on your website can meet your customer’s needs and show your clients that you are more than a business. 

Conversational marketing through chatbots or chat rooms can help you meet your customer’s wants and needs. As customers seek out ways to learn more about your brand and your services, having a real-time conversation with them allows you to quickly answer their questions and resolve any of their concerns.


It Can Help You Engage, Understand, and Recommend Services to Your Customers


One of the important things to consider when making any marketing decisions is how does the system effectively engage, understand, and recommend services to your customers? As you gather data to understand your demographic and the needs of your customers, you can start to paint a picture of them in your mind. But without connecting with them personally through online communication, there can sometimes be a disconnect between their needs and the services you offer. As you are able to engage with your customers more effectively, you can then find ways to connect their needs to the services you offer.

When you implement conversational marketing strategies into your current marketing plans, you can more effectively engage, understand, and recommend services to your customers. Instead of your advertisements and marketing strategies taking days to recommend a service or product to your customers, you can engage with them in real-time, understand their needs, and then recommend services that you offer that will meet their needs. With this personal touch to your marketing strategy, you can quickly build a culture of trust that your customers will notice and appreciate when they visit your website. You can establish a powerful brand that is committed to the needs of your customers.




So whether you decide to use a chatbot with an A.I. that can then funnel your customers to a direct marketing representative or you decide to only use real employees to connect with customers that have visited your website, you can tap into this effective marketing trend.

Stay on top of the current marketing trends and business strategies with the help of the team at Grow. We take pride in our ability to provide our customers with effective marketing strategies that are backed by reliable statistics and real customer experiences. Visit our website to learn more.